Scaling Efficiently, Building Systems and Hiring a Management Team - Cheri Afonso, HouseHoppers

In this episode of The Founder Files, we dive deep into the scaling journey with Cheri Afonso, the CEO and co-founder of HouseHoppers—a relocation concierge business that's revolutionising the moving industry.

Cheri shares her powerful story of building a business that thrives on operational excellence. From restructuring her role as CEO to managing branches across multiple geographies, Cheri takes us through her journey of mastering processes, building a management team, and ensuring customer satisfaction—while navigating the complexities of logistics.

What you’ll learn in this episode:

- How HouseHoppers revolutionised industry standards and achieved product-market fit
- The keys to building a management team that drives business growth
- How to stop wearing all the hats as an entrepreneur and scale efficiently
- Cheri’s process for expanding into new locations without permanent teams
- The importance of systems, processes, and standards in scaling any business

If you're an entrepreneur on the path to scaling or interested in operational excellence, this episode is packed with practical takeaways just for you!